MEMBER NOTICES: ONGOING SCAMS – We are aware of a number of sophisticated fake websites and individuals claiming to be/represent SBS Bank. Never disclose any personal information to individuals claiming to be/represent SBS Bank, if you are unsure please call us directly on 0800 727 2265 and speak with a member of our team. Additionally, we remind Members to ensure they confirm payee account numbers are legitimate before submitting payments via internet or mobile banking. We process payments based on the information you have provided.

Activating Your Card

  • Once you receive your SBS Visa Credit Card you will need to activate it before you can make purchases. Please read the Conditions of Use and Fees and Charges thoroughly before you activate your card. You accept these Conditions of Use and Fees and Charges for the SBS Visa Credit Card when you activate your card. To activate your card, simply log into SBS Internet Banking or mobile app and follow the prompts under the “cards” tab. Alternatively, you can activate your card by calling us on 0800 727 2273.

Accessing Internet Banking for the first time

  • The Main cardholder needs to go to sbsbank.co.nz/firstlogin and follow the prompts. You’ll then be asked to set up your access

Paying your SBS Visa Credit Card or SBS Pink Ribbon Visa

The amount you need to pay and the date this is due to be paid to your SBS Visa Credit Card or SBS Pink Ribbon Visa account is provided in your monthly statement

Internet Banking

If your prefer to bank online and are good with online stuff, log into your internet banking and add "SBS Visa Credit Card" or "SBS Pink Ribbon Visa" (depending on which card you are adding as a payee) as a new "approved payee". You can choose to make one-off payments to us each month to repay all or part of your SBS Visa Credit Card or SBS Pink Ribbon Visa balance or you can set up an automatic payment, for a fixed amount to be paid and the date you want to pay it (e.g. weekly or monthly). The details to include when setting up your payment are set out below.

PARTICULARS - Your account number (it's the series of numbers starting with SB e.g. SB30000000111 for the SBS Visa Credit Card or PR30000000111 for the SBS Pink Ribbon Visa).

CODE - Your last name and initials (e.g.Citizen J)

REFERENCE - Your customer number (located on the reverse of your credit card e.g. 123456)

Direct Debit

Just set it and forget it. Through a Direct Debit, you give us permission to take the exact amount of money you specify from a nominated account, to pay your account on the due date. Download and print our direct debit form here or visit our nearest SBS Bank branch to pick up one (our Branch locations and operating hours can be found here)

Once you've filled it out, post it to:

SBS Visa Card Team
PO BOX 1204
Invercargill
9840

or email it to info@sbsvisa.co.nz

To cancel your direct debit payment, you need to contact us 48 hours prior to your direct debit payment date. If you want to change your direct debit you will need to let us know and complete a new direct debit form.

SBS Bank branch

If you would like to pay in person, visit your nearest SBS Bank branch and one of our helpful team will get this sorted for you.

Our Branch locations and operating hours can be found here

NZ Post

Just take your latest SBS Visa Credit Card statement or SBS Pink Ribbon Visa statement to your nearest NZ Post shop (a $1.50 fee applies). Visit nzpost.co.nz to find your local Post Shop.

 

Trouble making payments?

We know it can be hard sometimes to keep on top of your finances. Our team are here to do what we can to assist if things get a bit tough.

Please call us as soon as you can if you find yourself  having any financial problems and can't pay any amount due, or you think you might have problems making your repayments in the near future. Depending on what's happened you might be able to make an application for hardship.

For example, you may unexpectedly:

  • be off work for a period of time;
  • have lost your job
  • have separated from your partner/spouse; or
  • have had an injury which means you can't work.

It’s important that you don’t ignore the problem and contact us, if you leave it for too long, we may not have to help you.

By completing a hardship application, you ask us to consider changing your obligations to make things easier for you while you’re having problems, such as reducing the amount you have to pay us for a while. There are some rules around how often and when you can make a hardship application (these are under the CCCFA) and we’re happy to talk to you about this. For more information call us on 0800 727 2273.

 

Make a Hardship Application

To make a hardship application, you will need to complete a hardship application form which can be found here. If you need help completing your application, or would like us to post you one, please call us on 0800 727 2273.

Once you've filled it out, post it to:

SBS Visa Card Team
PO BOX 1204
Invercargill
9840

or email it to info@sbsvisa.co.nz

 

Transaction Disputes

If you don't recognise a transaction on your statement, or notice unauthorised transactions have occurred on your account, you'll need to let us know within 30 days of receiving your statement.

You will need to complete a Dispute Notification form which can be found here. If you need help completing the form or would like us to post you one, please call us on 0800 727 2273.

Once you've filled it out, post it to:

SBS Visa Card Team
PO BOX 1204
Invercargill
9840

or email it to info@sbsvisa.co.nz

Things you need to know:

  • We may need to get in touch with you if we need to get more information about your Dispute Notification
  • If you dispute a transaction on your statement and we decide that it was a correct transaction, we might also charge you a $10 Disputed Transaction Fee. Please see our current Credit Card Rates and Fees for the SBS Visa Credit Card or our Conditions of Use, Fees and documents page for the SBS Pink Ribbon Visa.