At SBS we take the responsibility to protect your privacy seriously, as we understand how important your personal information is. The following privacy statement outlines how we protect and use your personal data.
About us
- Southland Building Society is a registered bank, operating under the brand ‘SBS Bank’.
- Our address is 51 Don Street, Invercargill, New Zealand.
- On this webpage, “SBS”, “we”, “us” and “our” means SBS Bank and its related subsidiaries.
If you are a customer, this statement does not change or replace the SBS Bank General Terms and Conditions which govern our accounts and services with you.
If you are not a customer, we will collect, hold and use your personal information for the purpose you provided it for.
What personal information do we collect?
When you interact with us, we collect personal information about you and your activities. We may also collect information from third parties.
More information on what personal information we collect can be found in our Privacy Statement in our SBS Bank General Terms and Conditions.
How we use your personal information
We will only use your personal information for the purpose it was obtained for. We will be clear and open how we use your personal information and what we do with it.
Information on how we use your personal information is outlined in our SBS Bank General Terms and Conditions.
Disclosing your personal information to third parties
We will only disclose your personal information to third parties in line with the Privacy Statement within our General Terms and Conditions, or if you have otherwise authorised us to do so.
For further details on how SBS Bank may disclose your personal information, please refer to our SBS Bank General Terms and Conditions.
How we protect your personal information
SBS Bank takes the security of your personal information very seriously. All stored personal information is protected by reasonable steps from unauthorised access.
We will protect your personal information, hold the information securely and only keep it for as long as it is required for the purpose it was provided.
Accessing, requesting, and updating your personal information
You have the right to request and access personal information that we hold about you.
You may only ask to access information about yourself. The Privacy Act does not allow you to request information about another person, unless you are acting on that person’s behalf and have written permission.
If you believe that your personal information that we hold is incorrect you can request to have this information changed or updated.
Getting in touch
If you would like to request your personal information or request an update or correction to your personal information, please contact:
Making a Privacy Complaint
If you feel we have mishandled your privacy, or not met our privacy obligations please contact us to make a complaint. We take all complaints seriously and will do our best to remedy your concerns.
If you have made a privacy complaint with us but are not satisfied with the outcome, you can escalate your complaint to either of the below organisations.
Office of the Privacy Commissioner
Phone: 0800 803 909
Website: www.privacy.org.nz/your-rights/making-a-complaint-to-the-privacy-commissioner
Banking Ombudsmen
Phone: 0800 805 950
Email: help@bankomb.org.nz
Website: www.bankomb.org.nz